Shipping policy

Shipping Policy

At Zenspace Studios, we are committed to providing you with fast, reliable shipping so you can start enjoying your new home decor as soon as possible.

Order Processing

  • Orders are typically processed within 1-2 business days. You will receive an email notification with your tracking number once your order has shipped.
  • Orders are processed and shipped during business hours, Monday through Friday (excluding weekends and holidays).

Shipping Rates

  • Free Standard Shipping on all orders over $100.
  • Standard shipping rates apply to orders under $100. Rates are calculated at checkout based on the shipping address.
  • We also offer expedited shipping options for faster delivery at an additional cost.

Shipping Times

  • Standard Shipping: Delivery within 5-10 business days, depending on your location.
  • Expedited Shipping: Delivery within 4-8 business days for an additional fee.
  • International Shipping: We offer international shipping to selected countries. Delivery times may vary based on location, typically 7-14 business days.

Shipping Partners

  • We use trusted shipping carriers such as [Carrier Names] to ensure your order arrives safely and on time.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to monitor your order’s progress. You can track your package directly on the carrier’s website.

International Orders

  • International customers may be responsible for any customs duties or taxes imposed by the destination country. Please check with your local customs office for more details.
  • Shipping times for international orders may vary depending on the destination and customs processing.

Missing or Damaged Items

  • If your order is damaged or lost during shipping, please contact us at [email/contact form link] within 7 days of receiving your order. We will assist you with the return or replacement process.

Delivery Delays

  • While we strive to meet estimated delivery times, external factors such as weather, holidays, or carrier delays may impact delivery times. We appreciate your patience and understanding.

Customer Satisfaction

  • If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team at info@zenspacenewyork.com. We're here to help!